At Equinox Marketing Agency, we are committed to providing high-quality digital marketing, advertising, and consulting services to our clients.
Since our services are intangible and customized to client requirements, we follow the policy below:
1. No Return of Services
- As our services (such as marketing campaigns, ASO, branding, design, etc.) are delivered digitally, they cannot be returned once executed.
2. Refund Policy
- Refunds are only applicable in cases of:
- Duplicate payment due to technical error.
- Non-delivery of service after confirmed payment.
- Partial refunds may be considered if services have not yet been initiated.
- No refunds will be issued once the service/work has been delivered or partially completed.
3. Request Process
- Clients must raise any refund request within 7 working days of payment.
- Requests can be sent to support@equinoxmarketingagency.in or via our official website equinoxmarketingagency.in.
4. Approval & Processing
- Approved refunds will be processed within 7–10 business days to the original mode of payment.